Privacy policy
This English version is provided for convenience. In case of any discrepancy, the French version prevails.
Last updated: 30 September 2026
1. Who is responsible for your data
Vanilae is responsible for processing the personal data collected on this website. You can contact us with any question about the protection of your data.
VANILAE, single-shareholder simplified joint-stock company
Registered office: 99 Les Balcons du Lit au Roi, 01350 Cressin-Rochefort
SIREN: 105 770 895
SIRET: 10577089500016
VAT: FR89105770895
President: Franck Lugand
contact@vanilae.com
2. What data we collect and why
We collect only the data needed to provide our services and improve your experience.
Offer request form
| Data collected | Purpose | Legal basis | Retention |
|---|---|---|---|
| Name / company, email address, telephone number, delivery country, product sought, desired quantity, message | To respond to your offer request and communicate with you | Pre-contractual measures | 3 years after the last contact |
3. Cookies
The website places only cookies that are strictly necessary for it to function. These cookies do not make it possible to identify you, are not used for advertising or statistical purposes, and do not require your consent. If we introduce an audience measurement tool, this policy will be updated and your consent will be requested beforehand.
4. Who has access to your data
Access to your data is strictly limited to authorised Vanilae personnel and to our technical service providers acting within the scope of their duties.
| Service provider | Role | Data location |
|---|---|---|
| OVHcloud | Website hosting and email | European Union |
When Vanilae engages technical service providers to process personal data, they are selected taking account of the applicable data protection safeguards.
5. How long we keep your data
The retention periods are shown in the table above. Email exchanges with our team are kept for three years from the last contact, then deleted. Data needed to comply with our accounting and tax obligations is kept for the applicable statutory period.
6. Your rights
Under applicable regulations, you have the following rights:
| Right of access | To obtain confirmation of, and a copy of, the data concerning you. |
|---|---|
| Right to rectification | To correct inaccurate or incomplete information. |
| Right to erasure | To request deletion of your data in the cases provided for by law. |
| Right to object | To object to certain processing based on legitimate interest. |
| Right to restriction | To request temporary suspension of certain processing. |
| Right to data portability | To receive your data in a structured format. |
| Right not to be subject to an automated decision | To refuse a decision based solely on automated processing. |
To exercise these rights, write to us at contact@vanilae.com, specifying your request. We will reply within one month. If there is serious doubt about your identity, we may ask you for proof of identity.
You may also lodge a complaint with the CNIL: 3 Place de Fontenoy – TSA 80715 – 75334 Paris Cedex 07, France. Further information at www.cnil.fr.
7. Security
Vanilae implements appropriate technical and organisational measures to protect your personal data against destruction, loss, alteration, unauthorised disclosure or unauthorised access.
8. Links to other websites
The website contains links to third-party sites, including our Amazon shop and our social media pages. Once on these sites, you are subject to their own privacy policies, over which Vanilae has no control.
9. Changes to this policy
This privacy policy may be updated at any time. The latest version will be the one published on this website, together with its date of update.